1. Why Excellent Communication Skill Is Essential For A Business Analyst?
Answer: ABA is one who sits with the client understands it and then tells the IT people what needs to be done hence BA needs to have excellent communication skills.
2. Describe The Term Black Box Testing?
Answer: Black box testing is the type of testing whereby the entire unit is tested as a whole without considering the contents or even how the inner components of the unit under test work, the tester’s only consideration is to enter a known input signal and check whether the output behavior is the one expected out of that unit given his input signal.
3. What Do You Understand By Uml?
Answer: UML is basically a Unified Modeling Language. This is the standard language used in the system to understand, document, construct different components in the system.
4. How Would You Make Most Sense Out Of The Business Requirements To The Developers?
The following steps will detail out the procedural way of professionally dealing with this:
- Identify the scope of the project.
- Take out the key features expected by the client. Reason out the most critical aspects of the system that has to be built.
- Depict the business use oriented UML diagram and derive it further to the specificity of what is needed from the technology side of development.
- Detail out the use cases that will make the input from the client clear to the developers. Refinement should always be done with peer discussions.
- Activity, work-flow, and data-flow diagrams are of immense importance in detailing out the requirement. Identifying the best modeling technique and representation of the deciphered Client input will finally go through to the Development team across a series of meetings.
5. What Are The Most Important Software Tools That Ba Should Be Accessing To Coordinate The Team Through The Project?
The most important tools are meant for diagrammatically representing the project through its various phases. In this sense, the most important software tools are:
- MS-Word: Requirement gathering and discussions will customers will mostly be through Word documents, be it the marketing or business document.
- MS-Visio: This will be one of the most important tools that every BA has to have knowledge about. This will help you coordinate the project at every level of development.
- IBM-Rational Suite: This is a good tool to get good representations of requirements gathering and other functional diagrams.
- Other Testing Tools: Most of the time it is better to get involved in the QA tests as a Business Analyst. So a good knowledge about the QTP, Load Runner, etc will be of use. Other than these, MS SharePoint, SQL databases will also find good use in the career of the Business Analyst.
6. Can you elaborate on a Use Case Model?
Answer: It is the interaction between any user and the system. It projects the navigation route that the user is most likely to follow. It can be very well depicted in the use case diagrams.
7. How do you manage scope creep?
Answer: It is best to avoid scope creep through constant and vigilant project management. In case of scope creep or deviation, steps should be taken to arrest the development of scope creeps to cut down on further damages. It can be done by following proper protocol and documentation. (business analyst interview questions and answers pdf)
8. Define SaaS?
Answer: SaaS stands for Software as a Service. It is related to cloud computing. It is an online software for which you just need an internet connection and a web browser. Unlike other software, you need not have to install it on your machine. SaaS is a software delivery model in which the software, and usually the data, are hosted “in the cloud”
9. Why a Business Analyst needed in an organization?
Organizations need business an analyst for the following reasons :
- To deploy a system in the organization there is a need to understand the basic structure and the dynamics of the organization.
- To identify improvement potentials and understand current problems in the target organization.
- To ensure that the end-user, customer, and developers have a shared understanding of the target organization
10. Tell me about the diagrams mostly used by business analysts?
These are the most used diagram models:
- Activity Diagram
- Business Domain model
- Data model
- Data flow diagram
- Feature matrix
- State diagram
- Sequence diagram
- Scope model etc.
11. What are the key strengths of a business analyst according to you?
Answer: Business analysis is an evolving profession, so a business analyst must have the necessary skills for success. He must know technical as well as nontechnical issues.
12. What steps are required to develop a product from an idea?
Answer: You have to perform, Market Analysis, Competitor Analysis, SWOT Analysis, Personas, Strategic Vision and Feature Set, Prioritize Features, Use Cases, SDLC, Storyboards, Test Cases, Monitoring, Scalability.
13. What Does User-Centered Design Methodology Mean to You?
Answer: This is another term question. The reflexive ending allows candidates to expand on their interpretation of the term to include ideas outside the standard definition. Pay attention to this difference – what do they add? Do they leave anything out, How closely does their definition match your organization’s.
14. What is your greatest weakness?
Answer: This question is similar to the business analyst interview question on failure (#5) in the sense that the interviewer knows you have a weakness and wants to see you confront it. In answering this question, it’s best to focus on a non-essential skill, highlight skills you have improved, and turn a negative into a positive like the following sample answer:
“I used to like to work very linearly and focus on one project at a time. This sometimes presented difficulties with taking on new work. I recently developed some organizational practices that allow me to work on multiple projects at once. I have found that this allows me to share learnings across projects and be more creative in my work.”
15. Outline your technical skills (Business Intelligence and/or database skills for example)?
- The more technical skills you have as a Business Analyst, the less developer time required. Simply put, you’ll be more valuable to the organization.
- SQL skills are the most sought-after and widely used, so being able to explain how you’ve written SQL queries to integrate a database will be regarded highly.
- Cite the specific Business Intelligence tools and describe how you’ve used them. If you have used a system the company employs, mention your experience to the hiring manager. If you’re not familiar with the technology the employer uses, discuss how you plan to get up to speed quickly.
16. What according to you is the best strategy to solve a problem?
Answer: Well, first of all, it is assured whether the same problem declared its presence in the past or it’s the first time the business is facing the challenge. If the problem is new, a close eye to be kept on the actions taken by the other businesses that faced it recently. Of course, this can derive a lot of useful information about the best possible actions that can be taken in a very reliable manner. The problem should completely be analysis and assured that it wouldn’t transform itself in the shortest possible time. The advice from the team also largely matters.
17. Can you name the tools that are helpful for business analysis?
Answer: The process performed by a BA is termed as Business Analysis. The tools used by a BA are Rational tools, Microsoft Excel, Microsoft Word, PowerPoint, MS Project, ERP systems.
18. What all steps are included in developing a product from a basic idea?
Answer: In the process of developing a product from an idea, there are many steps to be followed as below,
Market Analysis: This is a business plan through which the characteristics of a market have been studied, like how the market changes and behaves dynamically.
SWOT Analysis: This is a process through which the Strengths, Weaknesses, Opportunities, and Threats of an organization are identified.
Personas: These are typical users of websites or intranet who represents the goals and characteristics of various large groups of users. Personas replicate the real users in functional design.
Competitor Analysis: Evaluation of the strengths and weaknesses of outside competitors.
Strategic Vision and Feature set: The process of developing the goals in present and planning to achieve the same in the future by moving towards the vision.
Prioritize Features: All the features of the product that is to be developed are prioritized by the product management to help the development team.
Apart from the above-mentioned steps, there are furthermore terms involved in the process of developing a product. They are Use case, SDLC, Storyboards, Test Cases, Monitoring, and Scalability.
19. What Can A Business Analyst Do Differently Than Project Or Program Manager (design Architect) With Respect To Successfully Getting The Project Implementation Done?
- The business Analyst role is not entirely different from than Project manager role but the Project Manager is a bigger role than a business Analyst.
- A project manager is responsible for all the deliverables like
- schedules/ timelines
- resources management
- risk management
- Daily/weekly status report to project stack holders etc.
- whereas business analyst sometimes reports to the project manager or may report to the business manager.
- Business Analyst deals with business users to gather requirements prepare RD, FD and coordinate with the development
- team for development and then do the testing involve with users in testing get the sign-off and move the component to live.
20. What Is The Main Quality Of A Good Requirement?
Answer: The requirement should be good, clear, understandable, and consistent and should be easily verifiable.
21. How Do You Measure The Quality Of A Product?
Answer: We do it by seeing min bugs in the product according to standards maintained by the company.
22. What does OLTP stand for? What is its use?
Answer: OLTP or Online transaction Processing helps in data entry and processing for the purpose of data management and interpretation into the database.
23. What is Pareto Analysis?
Answer: Pareto Analysis includes the application of the Pareto Principle as a decision-making technique. Also known as the 80/20 rule, Pareto analysis is frequently used within the context of quality control and defect resolution. It suggests that a vital few factors or causes are responsible for producing the majority of the problems. It plots the distribution of events in a standard Pareto Chart.
“For easy accessibility to these Q&As, we are providing you with the PDF file for the same which you can download and carry with you on your Laptop or Phone wherever and whenever you go.”
24. Why are flowcharts important?
Answer: The hiring manager is trying to learn how you will work with all team members. A suitable answer here is that flowcharts play an important role in explaining concepts and processes to both technical and nontechnical members.
25. How do you handle changes to requirements?
Answer: Your logical-thinking skills are being put to the test with this question. As you answer, highlight how you thoughtfully respond to changing situations. (salesforce Training Online) One potential response is something along the lines of, “First, I prioritize the changes to requirements, the scope of changes and the impact analysis to the project. Next, I perform an impact analysis of the project cost, timeline, and resources. Finally, I evaluate whether the scope change is introducing new gaps to the technical or functional designs or development and testing.”
26. Tell me how has your qualification helped in your job/ work experience?
- It is one of the important questions to be asked to someone who is doing a business analyst job.
- If you are applying for a job that requires you to be a business analyst, you will need to be smart enough to convince your employer on “how your particular qualification is going to assist you in doing better in the required job”.
- Be it an MBA, a BMS degree or anything else, you must very well know how to be able to convince the employer to tell him that you will be able to do the job skilfully.
27. What did a typical day at your most recent job include?
- It could have been that you worked as a business analyst before or maybe you are just a fresher who has applied for the job.
- Thus, when asked with such a question, you should be ready with an answer.
- If you had been a fresher you can just reply saying “I am excited to learn new things on the field”. If you are not a fresher and you have worked as a business analyst before, you will be required to tell them everything about your routine day.
- Thus answers could range from saying you met many clients, conducted a lot of interviews and were always on the run for looking for suggesting good business opportunities to your clients.
28. Give us a list of some documents which could be needed by a business analyst to treasure?
- There can be many documents that may or may not be required by business analysts. It actually depends upon the need and utilization process of a business analyst.
- Some of the documents which may actually be of use would be these-BRD, FRD or even more of FSD (Functional Requirements).
- They can also range from Change control documents to even some documents like the Mapping documents. Knowing about the requirement of these documents at the perfect time may be the need of the hour during an interview.
29. What is SRS and what are its key elements?
Answer: A System Requirements Specification (SRS) or a Software Requirements Specification is a document or set of documents that describe the features of a system or software application. It includes a variety of elements which define the intended functionality required by the stakeholders and customer to satisfy the end-users.
In addition to that, an SRS provides a high-level idea of the system and its behavior, the main supported business processes, the assumptions and the key performance parameters for the system.
The key elements of an SRS are:
- Scope of Work
- Functional Requirements
- Non-Functional Requirements
- Data Model
- Acceptance Criteria
30. What are the steps that you need to follow to design a use case?
The steps in designing use cases are:
- Identify the users of the system
- Creating a user profile for each category of users. This includes all roles that the users may play and relevant to the system.
Identify essential goals associated with each role. Also, identifying significant roles.
- Creating use cases for every goal associated with a use case template. This also includes maintaining the same abstraction level for the entire use case. Higher-level use case steps are considered as goals for the lower level.
- Structuring the use cases
- Reviewing and validating the users
31. What is an activity diagram and what are the important elements of it?
- An activity diagram is a visual representation of the workflow of a business use case. This diagram shows various activities that take place in an organization in different departments like HR, Sales, Accounts, etc. The activity diagram highlights the differences in the departments.
- The important elements in the Activity diagram are initial nodes, activities, control flows, decisions, a fork, guard conditions, join and end nodes.
32. What is the difference between exception flow and alternate flow?
- Alternate flow is the alternative actions that can be performed apart for the main flow and can be considered as an optional flow.
- Exception flow is the path traversed in case of any exception or error.
33. Why it is necessary for a business analyst to get involved during the implementation of requirements?
Answer: Gaining domain knowledge and providing an analytical solution are the two major criteria of a business analyst. Hence, during the actual implementation of a requirement or use case a business analyst can help to resolve many business strategies related to problems that may arise during the implementation stage. On the contrary, they can learn from the problems which may help them to provide the solution in similar scenarios and also help to gain their domain knowledge.
34. What is the difference between Business analysis and Business Analytics?
- The key difference between Business analysis and Business analytics is the first one is more functions and process-related whereas the second one is data related.
- Business analysis: recognizes business needs and determine the solutions to those problems. Tools and techniques like SWOT, PESTEL, CATWOE, MOST, FIVE WHY, etc. are used for business analysis.
- Business analytics: handles data and analyze data to get insights into a business. Finally, it generates reports. Mainly four types of business analytics are used, and they are – descriptive analytics, decisive analytics, prescriptive analytics, and predictive analytics tools and technologies like Big data, BI is used for this purpose.
35. Is there any difference between incremental and iterative development?
Answer: In an iterative development software development happens without any interruption. Here the software development cycles which typically consist of sprint and release are repeated until the final product is obtained. Whereas, in an incremental model, software development follows the product design, implementation, and testing incrementally until the product is finished. Hence, it involves development and maintenance.
36. Why should we consider you for this profile? What do you bring to the table?
- This question can be unnerving for you if you are not prepared for it. This question requires some preparation.
- Firstly, you should know about the key responsibilities areas and skills expected for this profile. This can be found in the job description (JD).
- Secondly, map your existing skills and/or experience to the required skills and responsibility areas. Let’s take an example to understand the approach to answer this question.
- UML Modelling
- UML Modelling is used to model requirements. Use cases, Activity diagrams, and scenario development are specific skills.
- If you have used these in any of your projects, brief the interviewer about the project and the models, you have used. It’s possible that you may have used it in more than one project. Be ready for creating one during the interview. So, practice it well.
- If you have not used in your project but are familiar with the skill, you can say so. Prepare well with the concepts and examples if possible from your project.
37. What is the Gap Analysis?
- Gap Analysis is a term used in the product implementation lifecycle, generally.
- In product implementation, we conduct an “AS IS” process study to understand the existing business processes in detail.
- The next step is to study the “TO BE” process. The “TO BE” processes represent the desired processes. This is the primary reason why this project is underway.
- Once the “TO BE” processes are studied, the product is configured to incorporate the “TO BE” processes in the product, whatever is configurable. Remaining processes are either developed as product customization or custom build process.
- Finally, the configured product is demonstrated to the customer. During this session, all the gaps in the system are identified e.g. custom reports, yet to be implemented business processes, search, etc.
38. Which business intelligence tools or systems have you worked with?
Answer: Senior, and in particular junior business analyst interview questions, will focus on any additional training you may need, considering the most common tools used for analysis and your experience of using them. If you have used a system the company employs, mention your experience to the hiring manager. If you’re not familiar with the technology the employer uses, discuss how you plan to get up to speed quickly.
39. What are the different Business Intelligence tools available in the market?
- There are a lot of intelligence tools available in the market, in between them below are most popular:
- Oracle Business Intelligence Enterprise Edition (OBIEE)
- SAS Business Intelligence
- Business Object
- Microsoft Business Intelligence Tool
- Oracle Hyperion System
40. As a business Analyst, which all documents have you prepared?
I have prepared quite a number of documents, some of them are:
- System Requirements Specifications document
- Use case Specifications document
- Requirements Traceability Matrix
- Change Request Document
- RACI Matrix
- Gap Analysis Document
Please use only those, which you are familiar with as you will get follow up questions.
41. How did you make sure that the requirements were good to go for the next stage?
- This is generally a two-pronged approach.
- Firstly, we conduct reviews on the requirements. In one of the projects, the review was conducted by another business analyst, who had worked on a similar project in the past.
- He reviewed the documents and pointed out gaps in logical errors, missing requirements, subjectivity, etc.
- Secondly, the requirements were validated by the customer. We created a prototype to demonstrate the system to the customer and discussed each and every screen diligently.
42. What are the different stages and benefits of Business Intelligence?
There are following five stages of Business Intelligence:
Data Source: It is about extracting data from multiple data sources.
Data Analysis: It is about providing a proper analysis report based on useful knowledge from a collection of data.
Decision-Making Support: It is about to use information in the proper way. It always targets to provide a proper graph on important events like take over, market changes, and poor staff performance.
Situation Awareness: It is about filtering out irrelevant information and setting the remaining information in the context of the business and its environment.
Risk Management: It is about to discover that what corrective actions might be taken, or decisions made, at different times.
Following are different benefits of Business Intelligence:
- Improving decisions making.
- Speed up on decision making.
- Optimizing internal business process.
- Increase operational efficiency.
- Helping or driving for new revenues.
- Gaining an advantage in terms of competitive markets with another close competitor.
43. What is the universe in Business Analytics?
Answer: The universe is a kind of semantic layer in between database and user interface or more correctly it is one of the interfacing layers in between the client (business user) and data warehouse. It actually defines an entire relationship between various tables in a data warehouse.
44. Define a database transaction?
Answer: Any change within the database is called a database transaction. It can be in the form of addition, deletion, modification, searching to name a few.
45. List the benefits of Business process modeling?
- It is used to picture a clear understanding of business processes
- It provides consistency, control over the processes of the project
- Used to identify and eliminate errors and bottlenecks
- It gives a pathway for a clear start and end for the process without hassles.
46. Can you elucidate the difference between the V model and the fish model?
Answer: Fish model, unlike the V model, cannot take into account uncertainties in requirements. It is also more time-consuming and expensive.
47. Elaborate on the use of 8-omega in a business framework?
Answer: It works for the betterment of a business framework. It mainly takes into account strategy, people, process, and technology. ( Salesforce Training Online )
48. Which one do you prefer more – a waterfall model or a spiral model?
Answer: Depending on the culture of an organizational lifecycle, model for a product such as a waterfall or spiral can be rightly ascertained
49. What are the documents that you have prepared as a Business Analyst?
Answer: Through the course of a project, a BA is constantly striving to help technology achieve the business requirements and in this pursuit, he prepares a number of documents. They are:
- Project vision document
- Requirement Management Plan
- Use cases
- User stories
- Business Requirement Document
- Requirement traceability matrix (RTM)
- Functional requirement specification (FRS)/ Functional Specification Document (FSD)
- System requirement specification (SRS)/ System Requirement Document (SRD)
- Test case
- All these documents are explained here.
50. Can you tell me about your experience working directly with clients?
- One of the main functions of a business analyst is to work with clients to help them achieve process improvements—whether that’s product design, operational functionality, or team efficiency. When answering this question, keep in mind that clients can be internal or external.
- You might answer something like this:
- “My previous role was focused on finding production efficiencies. My internal client was the head of manufacturing. I really enjoy working with clients to understand their pain points and creating solutions to solve those issues. Seeing those solutions implemented, and the resulting business improvements are very rewarding”.
All Salesforce Interview Questions
Mentor Based Training40 Classes | 80+ Challenges
- Experienced Faculty
- Real-time Scenarios
- Free Bundle Access
- Course Future Updates
- Sample CV/Resume
- Interview Q&A
- Complimentary Materials