Best SAP CRM Interview Question Answers pdf
SAP CRM Interview Questions are Provided for Both Freshers and Experienced from the Real-Time Experts.
1. Explain SAP CRM and explain why these are employed by companies?
Ans: SAP CRM handles customers efficiently and is taken into account to be a very great organization module. The changes which are made by companies are made during a really competitive environment then these changes must be dynamic in nature. Customer services should be handled really carefully. This software tool helps the corporate to manage all their business and also handles tasks associated with customer service really efficiently. Both mediums, also as a large-scale organization, consider CRM to be the key thing about their business strategy which helps them in making a far better understanding of the requirements of the customer. All the customer-related business processes and therefore the customized services are administered with the assistance of SAP CRM. This tool is claimed to be a neighborhood of the SAP ERP business suite. This tool also can help for the mixing with the SAP systems also as non-SAP systems. (SAP CRM Interview Questions)
2. What’s the architecture of SAP CRM?
Ans: SAP CRM includes various components which help within the integration of the module of CRM which various other non-SAP also as SAP modules, telephone devices, Internet, etc.
CRM Middleware
CRM Enterprise Functions
Communication with the assistance of the web and also other devices with the assistance of the adapters.
SAP ECC or SAP R3 system is especially used for the backend. For the reporting, SAP BI is employed, and to extend SAP CRM’s capabilities, SAP SCM is employed. The key components which are included within the SAP CRM are as follows –
- SAP SCM
- SAP ERM Server like for instance, CRM Enterprise, Adapter, and CRM Middle Ware
- SAP ECC (backend system)
- SAP BI (analytical reporting)
- Enterprise Portal
- Internet
- Mobile devices
- Other hand devices
3. Define the chance Management available within the SAP CRM?
Ans: Opportunity Management is taken into account to be a really important part of the module of SAP CRM which allows the method of sales to be controlled by it. within the following scenarios, Opportunity Management is often utilized in sales
04. Define the term Opportunity hierarchy. Where can it be used?
Ans: Opportunity hierarchies that are complex in nature are often used when keeping track of the sales project splits into various other subprojects. to link these to the sales project, the chance hierarchy is often used. For connecting the sub-projects also the sales projects together, different opportunities are often wont to hook up with one another.
The following scenarios need the assistance of opportunities hierarchy
For linking the chance and therefore the sales project.
For linking sub opportunity with a product.
For connecting various sales projects.
05. Define the term Account Planning?
Ans: Account Planning is often defined as a function that helps in allowing the management of the planned revenues, the contribution of the margin also because of the costs of it. All the value of discounts by the organization is managed with the assistance of Account Planning. this will be integrated with the SAP ECC and therefore the SAP BI which helps in increasing the info accuracy and the maintenance of the info.
06. Mention the varied partner function Available within the SAP CRM?
Ans: Partner function refers to the organization and therefore the people that do the business deals. This includes business transactions also. the subsequent information is included within the Partner Function –
- Sold to Party
- Bill to Party
- Sold to Party
- Payer
07. Define Sales Quotation?
Ans: For ensuring the delivery of a specific product quantity within a specific time and at a specific price, Sales Quotation are used.
08. Mention the components available within the software tool of SAP CRM?
Ans: The following components are often wont to work on within the SAP CRM –
- SAP CRM Sales
- SAP CRM Analytics
- SAP CRM Marketing
- SAP CRM Service
- SAP CRM Interaction Center IC
- SAP CRM Web Channel like for instance CRM Mobile and E-Marketing etc
09. What does one mean by SAP CRM Sales?
Ans: SAP CRM Sales are those components that help the organization to manage the activities of sales of the organization. These activities include sales processing, the productivity of the sales team to be increased, and also the rise of the revenue for the satisfaction of the customer. The management of the sales cycle is all managed with the assistance of this tool. (SAP CRM Interview Questions)
10. Define the term Lead available within the SAP CRM?
Ans: The sales process has various stages and therefore the very first stage is understood as Lead. it’s mainly represented by an individual who has shown great interest in buying a product. Various marketing lead generation processes like advertisements, trade fairs, or marketing can help in generating a Lead.
11. Define the term Lead available within the SAP CRM?
Ans: The sales process has various stages and therefore the very first stage is understood as Lead. it’s mainly represented by an individual who has shown great interest in buying a product. Various marketing lead generation processes like advertisements, trade fairs, or marketing can help in generating a Lead.
12. Mention the varied categories of Lead?
Ans: With the assistance of the selling department, leads are often categorized as Cold, Hot, and Warm. sales division are said to be creating an excellent opportunity for a lead if that appears promising.
13. Define an overview Agreement?
Ans: The Online Agreement helps in releasing the services and therefore the products are an agreed condition which was previously discussed. The conditions like terms of delivery and price are all defined as online agreements which are used for customer retention.
14. What are the steps involved within the Quotation Processing and OrderManagement Life Cycle?
Ans: The following steps are included within the Quotation Processing and Order Management Life Cycle within the SAP CRM –
Create Quotation: For providing the customer, a quotation is formed. Items also are included during this quotation which is successively performed within the SAP CRM.
The configuration of the product: All the products which the purchasers have requested is entered into the quotation and also are configured at an equivalent time.
Checking for availability: Product availabilities are checked within the Quotation.
Value and Pricing: the worth and therefore the value of every product are added within the SAP CRM.
15. Mention the varied standard transaction types for sales?
Ans: The following are the various standard transaction types for sales –
LEAD – lead
Opt – Opportunity
AG – Quotation
TA – Tele Sales
OPSM – Sales Methodology
16. Mention the varied sorts of Business Documents?
Ans: The following are the various sorts of Business Documents –
Synchronization Business Documents
Messaging Business Documents
Mobile Application Business Documents
17. what’s the complete force of IPC? Mention it’s complete?
Ans: IPC is that the abbreviation sort of Internet Pricing and Configuration.
It has the subsequent components –
- Sales Pricing Engine
- Free Goods Engine
- Sales Configuration Engine
- Listing
18. What does one mean by Rebate Processing?
Ans: Sometimes customers get discounts and these are processed with the assistance of Rebate Processing. Rebates or discounts are provided on the idea of certain terms and conditions. It helps in forming an honest customer relationship.
How can CRM business partners be mapped with the R/3 business partners?
PIPE track or transactions like SMOEAC are often utilized to map these two sorts of Business partners. (Online Training Institute)
19. How can links be maintained between various sub opportunities and one opportunity?
Ans: Project profile can help in maintaining the link between a chance and other various sub opportunities.
20. Define CRM Marketing?
Ans: CRM Marketing is taken into account to be the most components wont to maintain good Customer Relationship Management and are utilized in planning actions marketing activities. Analysis of varied segments of selling is all through with the assistance of CRM Marketing.
(SAP CRM Interview Questions)
21. Define Market Plan?
Ans: The market plan is employed for the implementation of the market policy of a corporation.
22. Define campaign management?
Ans: For the development of sales, campaign management is employed by a corporation. It includes creating campaigns.
23. Compare SAP CRM vs Salesforce CRM
Ans: SAP CRM Salesforce CRM
Can use cross-industry and industry-specific end-to-end business processes Ease of Use
Flexible and process-based deployment options Flexibility and Customization
Open adaptable technology platform Outstanding User Resources
Complex segmentation Introduced AppExchange, APEX – doesn’t require any specific coding language
24: What are the advantages of CRM?
Ans:
Explore a number of the highest benefits of CRM systems below:
- Increase the sales and revenue
- Access deep customer insights
- Highly targeted marketing
- Boost customer satisfaction
- Easy for internal and external collaboration
25: what’s Marketing Permissions Assignment Block?
Ans: Depending on your legal requirements, you’ll use some or all of the subsequent fields within the Marketing Permissions assignment block for accounts and contacts assigned to an account:
Communication Channels – Specifies how marketing messages are often communicated, for instance by e-mail, letter, or SMS. You configure values for communication media in Customizing campaign execution.
Form of Consent – Specifies how the account or contact communicated the consent information, for instance by letter or by e-mail. You configure values for the shape of consent in Customizing.
Date of Consent – Specifies the date on which the account gave or rejected the consent (SAP CRM Interview Questions)
Communication Details – Specifies the e-mail address, phone number, pager approximately thereon are often used, or must not be used for accounts and get in touch with.
26. What are the differences between the Organizational Data in SAP ECC (SD) and CRM?
Ans: Organizational management in SAP CRM offers a versatile tool for maintaining the corporate structure for various scenarios (Sales, Service, and Enterprise Buyer Professional).
SAP ECC component Sales and Distribution (SD)
27. Why does one think SAP CRM is vital from a business perspective?
Ans: Yes, SAP CRM is vital from a business perspective because it is understood to handle customers efficiently.
The following are a couple of of the explanations, why it’s considered important:
Nowadays, several dynamic changes are made by companies, that too during a competitive environment. like this, Customer services should even be handled really meticulously. SAP CRM not only helps the corporate to manage all their business but also handles tasks associated with customer service in an efficient manner.
Ranging from medium to large-scale organizations, CRM helps during a better understanding of the requirements of the customer.
(SAP CRM Interview Questions)
28. How can one understand CRM?
Ans: SAP CRM is often understood as a logical box that has components, which help the mixing process of the CRM module with several other non-SAP also as SAP modules. as an example, telephone devices, the web, mobile clients, etc.
The SAP CRM server components are:
CRM Middleware– it’s an inbuilt tool in SAP CRM that helps the system to interact with SAP and non-SAP systems.
CRM Enterprise Functions
Adapter: These help in data exchange between the CRM middleware and therefore the external system with the assistance of the web.
The other SAP CRM key components are as follows:
SAP SCM
SAP ERM server like for instance, CRM Enterprise, Adapter, and CRM Middle Ware
SAP ECC (backend system)
SAP BI (analytical reporting)
Enterprise Portal
Internet
Mobile devices
Other hand devices
29. are you able to state a couple of components within the software tool of SAP CRM?
Ans: While working with SAP CRM, the subsequent components are used:
SAP CRM Sales
SAP CRM Analytics
SAP CRM Marketing
SAP CRM Service
SAP CRM Interaction Centre IC
SAP CRM Web Channel like CRM Mobile and E-Marketing, etc
SAP Hybrids
30. On which version of the SAP CRM, you’ve got hands-on experience?
Ans:
SAP CRM 2008 (7.0). it had been released within the year 2009.
SAP CRM 2007 (6.0). it had been released within the year 2007.
You need to answer this as per the version of the SAP CRM you’ve got used.
31. within the practical scenarios, we’ve to integrate SAP Sales and Distribution and SAP CRM module. Why does one think it’s required to try to do so?
Ans: That’s because SAP SD and CRM modules in both the SAP ECC and CRM are integrated together. Having them synchronized in terms of configurational areas would be more beneficial. (SAP CRM TRAINING ONLINE)
32. What does one mean by SAP CRM Web Client UI interface and the way does one open it to use it further?
Ans: it’s understood that to perform several administration tasks in SAP CRM, we’ve to use the SAP GUI. But given one has got to customize and configure the CRM activities, the client tool is employed because it may be a recommendation by SAP.
Coming to the question about opening and further using it, we’d like to easily log in to SAP CRM WebClient through the SAP GUI, using the ‘CRM_UI ‘ as a Transaction code.
33. Why can we perform configuration in CRM, Client, Web interface, and the way is it done?
Ans: If one wants to feature new fields, change the layout, add tables, etc. to the prevailing applications, or wants to perform certain enhancements, Web UI alongside some application enhancement tools are often used.
As we know, in day-to-day scenarios, companies avoid using standard or default applications. Hence choose customizations.
Therefore at these times, the subsequent tools are often used:
Web UI Configuration tool
Application Enhancement tool
34. What are the important module functions under the CRM Service?
Ans: The important module functions are as follows:
- Service Order Management
- Service Ticket Management
- Complaint Management
- Case Management
- Product Registration
- Knowledge Search
35. what’s BADI CRM_CONFIG_BADI used or in SAP CRM?
Ans: it’s wont to configure the CRM order.
36. Explain text determination.
Ans: In CRM, the text is employed for exchanging knowledge. the purchasers and partners or maybe between the users, regular exchange of knowledge takes place. While the creation of the sales document header, customer master, billing document header, etc also takes place.
37. Enlist a couple of distinguishing factors between Normal Texts, Log Texts, and Logs.
Ans:
Normal Texts are the text types that don’t need to be logged. In fact, they’re not the log itself and are saved within the database alongside the traditional text name.
Log Texts are the texts which are written to the log. Also mentioned as “loggable long texts”, Log texts are saved within the database alongside both the traditional text name and a time stamp.
Log (also called the “History”) may be a different text type. this is often essentially not saved within the database and can’t be modified hence is about up dynamically. (SAP CRM Interview Questions)
38. What are the kinds of business transactions and business documents?
Ans: they’re as follows:
Synchronization Business Documents
Messaging Business Documents
Mobile Application Business Documents
There are broadly two sorts of Business Transactions:
Header: Data encompassing the entire transaction. for instance, BP number, transaction status, and dates.
Items: This includes the status of the things added to the business transaction’s product.
39.What does one understand by the outline agreement?
Ans: The same is documented within the sort of an overview document. The outline agreement also allows you to define conditions like price and also the terms of delivery, etc. This condition is often applied to all or any sales orders that the customer creates.
40. When talking about the Outline Agreement, how will you explain the date-rule? Also, what does one realize the completion rule?
Ans: The Date-rule is explained by producing both the contract start date also because the end date and duration of the contract manually. If not this then date rules are often created to work out the beginning, end date.
Here, you’re taking care of the definition of the completion rule. once we say completion rule, we mean scenarios just like the system act on the contract given a selected customer behavior.
41. How will you verify if the business partner could even be a legitimate ship to the party?
Ans: so on verify an equivalent, the user can inquire about all about the business partners. this might be finished each and each order during a typical SAP Table which is VBPA.
where,
been =order number,
parvw =partner kind,
kunnr = partner code
42. do I do know what’s Activity management feature?
Ans: Activity management in CRM comes into the image when one possesses to administer the activities assigned to employees during an organization.
Activity Management also can be found helpful while recording sales activities.
In addition to the present, a few common activities can also be recorded that include, sending an email, making a call, and so on.
43. State the various standard transaction types for sales?
Ans: Transaction types are:
LEAD: Lead
AG: Quotation
Opt: Opportunity
OPSM: Sales Methodology
TA: Tele Sales, etc.
44. what’s the term in SAP CRM, which will be used for keeping track of the sales project when it splits into other sub-projects?
Ans: Opportunity hierarchies is that the term that will be used when tracing sales projects and maybe want to link an equivalent. Also, for connecting the sub-projects additionally to sales projects, opportunities are often used.
45.What does one understand by the Account Planning Function and may it’s integrated with the SAP ECC and therefore the SAP BI?
Ans: A function that permits proper management of the planned revenues alongside the contribution of the margin and therefore the costs of it, is understood because of the Account Planning Function.
Yes, it is often integrated with the SAP ECC and SAP BI. By doing so, the accuracy of the info and its maintenance is often achieved.
46: What are the Meta Data and Master Data in SAP CRM?
Ans: The Master Data is basic data about your customer which may be shared amongst different modules whereas, metadata is all the knowledge about data which essentially consists of the kinds of field and auditing plus options value, etc.
47: What are the partner functions available within the SAP CRM? Name a couple of that you simply simply simply are conscious of.
Ans: In easy words, Partner Function could even be a term utilized within the system which describes the people and organization with whom the business is run and are involved in any quiet business transaction or deals.
The below information is included within the Partner Function:
Sold to Party
Bill to Party
Sold to Party
Payer
48. What are the partner functions available within the SAP CRM? Name a couple of that you simply are conscious of.
Ans: In easy words, Partner Function may be a term utilized in the system which describes the people and organization with whom the business is administered and are involved in any quiet business transaction or deals. (SAP CRM Interview Questions)
49. What are the important module functions under the CRM Service?
Ans: The important module functions are as follows:
- Service Order Management
- Service Ticket Management
- Complaint Management
- Case Management
- Product Registration
- Knowledge Search
50. What sort of Business Scenario you’re following in your Project? Business Scenario means what?
Ans: The business scenario is nothing but what’s the method, like for instance how is that the CRM application employed by your client.
Example: for us, the sales reps from different locations within the US raise the sales orders within the CRM system and that they flow to R/s and that we also implemented the marketing module to run the e-mail campaigns for the merchandise promotions
51. Can we download data from data sets/Info sets?
Ans: Attribute sets, Info sets, BW query, and ELM are the various data sources for segmentation.
52. Why can we perform configuration in CRM, Client, Web interface, and the way is it done?
Ans: If one wants to feature new fields, change the layout, add tables, etc. to the prevailing applications, or wants to perform certain enhancements, Web UI alongside some application enhancement tools are often used.
As we know, in day-to-day scenarios, companies avoid using standard or default applications. Hence choose customizations.
Therefore at these times, the subsequent tools are often used:
Web UI Configuration tool
Application Enhancement tool
53. what percentage of sorts of campaigns are theirs?
Ans: There are different types of campaigns like E-mail campaigns, Call list are often generated, Campaigns are often run to make leads, etc.,
54. In the practical scenarios, we’ve to integrate SAP Sales and Distribution and SAP CRM module. Why do I think it’s required to undertake to try to do so?
Ans: That’s because SAP SD and CRM modules in both the SAP ECC and CRM are integrated together. Having them synchronized in terms of configurational areas would be more beneficial.
55. What does one mean by SAP CRM Web Client UI interface and the way does one open it to use it further?
Ans: it’s understood that to perform several administration tasks in SAP CRM, we’ve to use the SAP GUI. But given one has got to customize and configure the CRM activities, the client tool is employed because it may be a recommendation by SAP. (SAP CRM Interview Questions)
Coming to the question about opening and further using it, we’d like to easily log in to SAP CRM WebClient through the SAP GUI, using the ‘CRM_UI ‘ as a Transaction code