ServiceNow Online Training

ServiceNow Training Pre-Requisites:  You should have a basic understanding of Java scripting and SQL

  • Duration: 30+ hours
  • Fast-track / Weekend batches
  • 100% Practical Training
  • 10+ Years Exp Faculty
  • Project Explanation
  • Real time Scenarios
  • Free Bundle Videos
  • Sample Resumes
  • Interview Q&A


 Introduction To ITIL

  • Introduction to ITSM 
  • Incident Management
  • Problem Management and change management
  • Service Request Management
  • Configuration Management Database
  • SLA’s and OLA’s

Introduction To ServiceNow

  • Tool Introduction
  • Current Competitors 
  • Releases
  • User Licenses 
  • Using Wiki and Community

Basic Administration

  • Customizing Home Pages 
  • Form Layouts and list layouts
  • Adding Users to Groups
  • Granting Roles to Users
  • Introducing Applications and Modules 
  • Creation of tables and Modules Group
  • Creating tickets and raising Requests 
  • Creating SLA’s
  • Performance Metrics

System Administration

  • Create workflow activities and approvals 
  • Configure alerts and notifications
  • View upgrade history and status
  • Control system access and data security
  • Create baseline performance metrics,etc.

Advanced Administration

  • UI Policies, Notifications 
  • Dictionary Entries and Overrides Data Policies
  • List Control and Calculations
  • Exporting the Data from Service-Now
  • Update sets imports and Exports
  • Scheduling Jobs,etc.


  • Business Rules
  • Client Scripts
  • UI Actions
  • Script Includes
    • Jelly Scripting
    • Determine when it is appropriate to script
    • Configure a ServiceNow instance for scripting
    • Script client side
    • Client Scripts
    • UI Policies
    • Script server side
    • Business Rules
    • GlideSystem
    • GlideRecord
    • Scheduled Jobs
    • Event Management
    • Workflow Scripts
    • Script Includes
    • Develop scripting best practices


  • Bar Charts
  • Pie Charts
  • List Reports
  • Pivot Tables
  • Using scripting in Reporting
  • Scheduling Reports
  • Making Gauges

Cloning And Upgrades

  • Need For cloning and ways to implement it
  • Upgrading the instance for new Release


  • Web Services: Direct Web Services
  • Transform Map Web Services
  • Scripted Web Services
  • Email Integration: Inbound Actions
  • Event Registry
  • Creating and Triggering Events

Content Management

  • Introduction to CMS
  • Creating Sites
  • Creating Pages
  • Creating Blocks using Scripting
  • Login Rules

Configuration Management

  • Classes in CMDB
  • Mapping Configuration Item to Asset Records • Loading the CI’s into Service-Now
  • Relating Configuration items

Import Sets

  • Loading Data of different Formats
  • Using Data Sources
  • Using Transform Maps and Transform scripts

Service Catalog

  • Creating Catalog Items using Variables and Variable sets
  • Creating Record Producers
  • Design the flow using Workflow
  • Creating Execution Plans
  • Writing Catalog Client Scripts and Catalog UI Policies


  • Creating Workflows on different tables
  • Approvals using workflows
  • Using Different Activities in workflows

MID Server Installation

  • Installing MID server on an instance
  • Testing the MID Server using another Logins
  • Importing Files by Using MID Server

Introduction To Service Now

  • What is Service Now 
  • Why and who can use Service Now
  • Concept of cloud computing in Service Now
  • Introduction to ITIL foundation
  • Navigation and users
  • Helpful portals
  • Releases

Incident Management

  • Overview 
  • Incident management process
  • Continual service improvement to incident management

Change Management

  • Overview 
  • Change management process (Raising, planning and Authorize)
  • Change management workflow and change task
  • Continual service improvement to change management

Problem Management

  • Overview 
  • Problem management process (identify, Investigate, Resolve)
  • Problem management workflow and problem task types
  • Continual Service improvement to problem management
  • Context menu

Asset And Configuration Management

Knowledge Management


Employee Self Service & Service Catalog


Our Happy Student Reviews!

About ServiceNow Course

SVR Technologies works with an operation to be one of the finest ServiceNow online training centers that offers all the newest updated ServiceNow course online training in various environments . 

ServicNow is a software tool that supports IT Service Management (ITSM). It can help you to brutalize IT Business Management (ITBM).

ServiceNow is fundamentally a ticketing tool used to organize Technology Service Management tasks. It offers a centralized service catalog for personnel to request for technology services and processes that are being used in the system.

ServiceNow CV & Interview

Even after the completion of course, we will provide you some interview questions where you can concentrate on them.

Yeah, Even after the completion of course, we will provide you some interview questions where you can concentrate on them.

We provide excellent study materials and customizable course curriculum to students for superior quality training and we also provide videos recordings which support throughout your career.

At the completion of this course, with hands-on training definitely give you confidence that you go in an interview with leaving 3 years of experience.

ServiceNow certification

we will guide you and give you a clear picture about certification procedure.

Learn ServiceNow training course at SVR technologies, after completion of the training, That will give you the scope of your certification and skill. The training leads to get good percentage in the ServiceNow admin training certification exam. That provides ServiceNow online training with experienced faculty and while training they provide ServiceNow training videos which can be either paid or free you can take ServiceNow developer training online and complete the course, and then get certification for your knowledge on the ServiceNow course.

There will be tests After the ServiceNow training online program, That reflects perfectly the type of questions asked in the particular certification exams and helps you score better marks in the certification exam. And the passing score is more than 60 %. Once you are qualified for the exam then you will become ServiceNow certified.

ServiceNow provides three certification paths for customers and partners. They are Certified Systems Administrator (CSA), Certified Implementation Specialist (CIS) and Certified Application Developer (CAD).
ServiceNow Training by SVR technologies enables you to handle IT Service Management (ITSM). This training expresses how service now provides everything as a service. In this training, you will learn about creating applications through workflows. Through this training, you can clear the ServiceNow administration training certification.

All the topics will be covered during the course. We provide question banks which will be helpful for you to attempt for certification.

Even after completion, of course, you can approach a trainer if you have any doubt regarding certification.

Surely, We provide the certification sample queries and references.

The certification has multiple impacts and encouraging factors in the recruitment of experts. Organizations claim that hiring certified professionals has served them with greater deployment and yield on investment. Check Cloud Career Building Up Force for New-age IT Professionals to understand the career benefits.

ServiceNow Salary & Career Growth

ServiceNow is developed in many organizations from varied areas. The implementation of ServiceNow has created jobs for IT professionals in different companies. ServiceNow is an ever-growing platform.

Average annual ServiceNow Salary. ServiceNow pays its employees an average of $112,058. Salaries at ServiceNow range from an average of $69,470 to $167,534 a year.

ServiceNow is developed by organizations from almost all the departments that offer service and support like the automobile industry, IT industry, medication, insurance, media, etc.

some IT companies have fought with an obsolete ITSM system in the past. They felt that this would attract them back in the global industry in terms of quality service. This future insecurity forced IT companies to deploy their management and maintenance issues. It leads to customer disappointment resulting in over expenditure and ended up being time-consuming. The IT industries are able to work with all the departments on a single platform which helps you to save both time and money.

ServiceNow Job Support

We Provide job support by experienced and real-time working professionals. We can charge as per your convenience hourly or monthly. Feel free to ask initial interaction session with expert.

General FAQs!

Yes, it is easy to learn when you have a technical background and you are familiar with web applications in general.

If you are just willing to know how to use ServiceNow. It should take a day. If you want to be System Administrator, the standard training is 3 days. If you want to be a SNOW developer, then I would say a week to understand.

You should analyze your talent and interest
Before start learning, you must know the prerequisites to learn ServiceNow
Follow step by step procedure while learning
Better to choose ServiceNow online training website to clarify your doubts, if you have any doubts on a particular course.

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