ServiceNow Training Online

Anyone can start ServiceNow Training with Basic Knowledge about SQL, PL/SQL , UNIX shell scripting. We provide a 30-hour Java course taught by instructors with more than 10 years of real-time experience. The course includes real-world assignments and the faculty will direct you toward setting a work environment to practice assignments.

Assistance in CV preparation, interview questions answers, and materials are part of the training program. We do advise taking a one-hour session every day, From Monday through Friday, but one can also look into the weekend, fast-track, one-on-one, or customized programs.

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ServiceNow Developer Career

✔️ServiceNow Pre-requisites

Basic Knowledge about SQL, PL/SQL , UNIX shell scripting.

✔️Jobs On ServiceNow

Top IT MNC such as Capgemini, Cognizant, IBM, Infosys, Accenture, etc.,

✔️ServiceNow Engineer Salary

The average salary for a ServiceNow Engineer with 4 years experience in India is $96,220 PA.

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Introduction To ITIL

  • Introduction to ITSM
  • Incident Management
  • Problem Management and change management
  • Service Request Management
  • Configuration Management Database
  • SLA’s and OLA’s

Introduction To ServiceNow

  • Tool Introduction
  • Current Competitors
  • Releases
  • User Licenses
  • Using Wiki and Community

Basic Administration

  • Customizing Home Pages
  • Form Layouts and list layouts
  • Adding Users to Groups
  • Granting Roles to Users
  • Introducing Applications and Modules
  • Creation of tables and Modules Group
  • Creating tickets and raising Requests
  • Creating SLA’s
  • Performance Metrics

System Administration

  • Create workflow activities and approvals
  • Configure alerts and notifications
  • View upgrade history and status
  • Control system access and data security
  • Create baseline performance metrics,etc.

Advanced Administration

  • Ul Policies, Notifications
  • Dictionary Entries and Overrides Data Policies
  • List Control and Calculations
  • Exporting the Data from Service-Now
  • Update sets imports and Exports
  • Scheduling Jobs,etc.

Scripting

  • Business Rules
  • Client Scripts
  • Ul Actions
  • Script Includes

Reporting

  • Bar Charts
  • Pie Charts
  • List Reports
    Pivot Tables
  • Using scripting in Reporting
  • Scheduling Reports
  • Making Gauges

Cloning And Upgrades

  • Need For cloning and ways to implement it
  • Upgrading the instance for new Release

Integrations

  • Web Services: Direct Web Services
  • Transform Map Web Services
  • Scripted Web Services
  • Email Integration: Inbound Actions
  • Event Registry
  • Creating and Triggering Events

Content Management

  • Introduction to CMS
  • Creating Sites
  • Creating Pages
  • Creating Blocks using Scripting
  • Login Rules

Configuration Management

  • Classes in CMDB
  • Mapping Configuration Item to Asset Records + Loading the Cl’s into
  • Service-Now
  • Relating Configuration items

Import Sets

  • Loading Data of different Formats
  • Using Data Sources
  • Using Transform Maps and Transform scripts

Service Catalog

  • Creating Catalog Items using Variables and Variable sets
  • Creating Record Producers
  • Design the flow using Workflow
  • Creating Execution Plans
  • Writing Catalog Client Scripts and Catalog UI Policies

Workflows

  • Creating Workflows on different tables
  • Approvals using workflows
  • Using Different Activities in workflows

MID Server Installation

  • Installing MID server on an instance
  • Testing the MID Server using another Logins
  • Importing Files by Using MID Server

Introduction To Service Now

  • What is Service Now
  • Why and who can use Service Now
  • Concept of cloud computing in Service Now
  • Introduction to ITIL foundation
  • Navigation and users
  • Helpful portals
  • Releases

Incident Management

  • Overview
  • Incident management process
  • Continual service improvement to incident management

Change Management

  • Overview
  • Change management process (Raising, planning and Authorize)
  • Change management workflow and change task
  • Continual service improvement to change management

Problem Management

  • Overview
  • Problem management process (identify, Investigate, Resolve)
  • Problem management workflow and problem task types
  • Continual Service improvement to problem management
  • Context menu

Asset And Configuration Management
Knowledge Management
SLA & SDLC
Employee Self Service & Service Catalog

ServiceNow Course FAQ's

01. can you help me in CV preparation?
Yes, We can help you preparing your resume.

02. will you help in interview preparation?
We can provide you interview question answers. The course covered many real-time examples. These examples might help you.

03. Is this course sufficient to get a job?
Our training covered as many real-time examples as we can. This course may equivalent to 2 to 3 years of work experience. You have to work hard if you are aimed at 4+ years of experience.

04. What’s the certification process?
Please come with an exam code. We’ll guide you further. We’ll guide you on how to get certified. Don’t worry, we’ll help you in certification process.

05. Can you provide Work Support?
We can provide job support for an additional fee. Contact the support team for fee details. You can choose either the hourly rate or monthly fee.

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